When I booked flight with Gotogate, I paid 100USD more for flexible ticket but they bought me normal one. Contact us; FAQ; . Read More. You cannot make use of our Flexible Ticket service by contacting the airline directly) all rebooking requests making use of the Flexible Ticket service must be made via our customer service (see Section 8.1.4). At the time of booking, you have the option to pay extra for customer service. How do I book a ticket for my yet unborn children? I can't get online banking to work - why? Czech. SE556538126501 GoToGate - charges my credit card but they didn't forward the payment to the airline. Flexible booking. The Flexible Ticket allows flights to be rebooked under the following conditions: Can I cancel my ticket if I have bought it from a low-cost airline? . . If you or any member of the traveling party has a change of plan and cannot go on the trip as it was intended, this is the perfect product. Gotogate Qatar is your best ally to find the perfect flight at the cheapest price. 556538-1265, VAT no. Corp. ID no. IT IS A SCAM. Can I change my flight or change the name/person once I have bought a ticket from a low-cost airline? as set out in Section 8.1.4. you may receive two reservation confirmations - one from us and one . If you or any member of the traveling party has a change of plan and cannot go on the trip as it was intended, this is the perfect product. GoToGate - ticket cancelled but refund not processed by them. They are saying it's OK if you are not totally sure; book now, and know that you can change your mind later. Answer 1 of 10: Hello I have booked a flight via Gotogate 5 days from now! How can I book a ticket for my baby? Cancellation protection; Airline Information; My Bookings; About Mytrip. The airlines do not usually permit any name changes or transfer of tickets. All air tickets with us can be rescheduled through our unique enhancement "Flexible Ticket". Can I change my flight or change the name/person once I have bought a ticket from a low-cost airline? Upgrade to a Flexible Ticket. 556538-1265, VAT no. Czech airline made it clear that GTG should handle the refund part. As the Flexible Ticket is our own service (i.e. Do I need a COVID-19 PCR test or a Vaccine certificate to travel? All air tickets with us can be rescheduled through our unique enhancement "Flexible Ticket". Luzon, Philippines. Do I need a health certificate to travel? Thank you! I have screenshots to prove both the ticket price and the date I selected. Flexible booking. Upgrade to a Flexible Ticket. trip from ILS 140. For this reason, you cannot use this service with the airline. Corp. ID no. Can I cancel my ticket if I have bought it from a low-cost airline? Will they rectify this and refund the difference?! Please be aware that to make changes to the date of your ticket, you are subject to $96 administration fee charged by Alternative Airlines. Can I change my flight tickets with the airline if I have a Flexible Ticket? I ended up booking another flight, paying again at 1600.00 and NEVER RECEIVED A REFUND. No refund will be given if you cancel later than this. Can I change my flight or change the name/person once I have bought a ticket from a low-cost airline? You must include your first and last names exactly as they appear in your passport/identity card when booking your flight. How many people can I book for at the same time? GoToGate - non existent customer service. And this is not taking into account the hassle you are likely to endure trying to get GTG to refund. Buy Flexible ticket, and we'll help you to rebook your airline . " I wish I could give a zero-star rating for GOTOGATE. Can I change my flight tickets with the airline if I have a Flexible Ticket? Cancelling a . GoToGate - Refusal to give refund, even though entitled from Airline. We booked tickets for a holiday through Gotogate because they offered the best price. Can I change my flight or change the name/person once I have bought a ticket from a low-cost airline? You need not worry about anyone plans changing. If you wish to modify your reservation using the Flexible ticket service, you must contact our customer support during our opening hours. Report inappropriate content. Can I change the name on my ticket? 4 years ago. Upgrade to a Flexible Ticket. Will they rectify this and refund the difference?! Gotogate Saudi Arabia is your best ally to find the perfect flight at the cheapest price. How do I contact you? It is not a flexible ticket at all, they lie about it. Gotogate Hong Kong is your best ally to find the perfect flight at the cheapest price. Can I change my flight or change the name/person once I have bought a ticket from a low-cost airline? Cancellation Insurance - The product will be transferred to your new ticket. A few weeks later, the airline changed their flight schedule and Gotogate notified us they had rebooked us on a different flight. Re: gotogate refund. GoToGate could offer me no refund, no suitable alternatives, no protection. With over 650 airlines, we "talk" travel since 1989. . Is there any charge when I pay by card? Many airlines are relaxing their rules on ticket changes. Note that all rebookings are subject to available seats and can only be made with the same airline as your original trip. You need not worry about anyone plans changing. Flexible Ticket - This product remains valid until your new return date. Flexible ticket is a product that we, as a travel agency, are offering to our customers. Order#L2APQE. I agreed to this. . Gotogate has a "flexible ticket" option you can buy when purchasing the ticket. Michelle M.F. Flights cancelled due to pandemic. How do I find my order number and booking number? My korean friend bought a ticket from gotogate (with Czech airline) but had to cancel it because of university rescheduling. All air tickets with us can be rescheduled through our unique enhancement "Flexible ticket". - GoToGate is owned by Etraveli Group AB based in Sweden - They won't commit anything to email, everything is via the phone Truly the most appalling and ruthless scam company ever. Can I cancel my trip without cancellation protection? If you or any member of the traveling party has a change of plan and cannot go on the trip as it was intended, this is the perfect product. After I booked I noticed that I chose the Flexible Ticket by mistake! Do I need a health certificate to travel? Many tickets are for example not possible to cancel or rebook and in these cases it may be good to have, for example, cancellation insurance, which is appreciated by many customers. Verified customer. How . . Of course, I cancelled. All air tickets with us can be bought as rescheduled by our unique enhancement "Flexible Ticket". All air tickets with us can be rescheduled through our unique enhancement "Flexible ticket". Choose our Flexible Ticket option and change your flight when you need to. Cancellation protection is valid only together with Gotogate's own doctor's certificate and will be sent to us within five working days of cancellation. When I booked flight with Gotogate, I paid 100USD more for flexible ticket but the ticket was non-refundable and unchangable. About us; Travel conditions; . All air tickets with us can be rescheduled through our unique enhancement "Flexible Ticket". Flexible ticket is a product that we, as a travel agency, are offering to our customers. The cancellation has applied already. Can I book a ticket if I am under 18 years old? How does the refund process work? Many airlines are relaxing their rules on ticket changes. I called mid-May and two weeks after and I have been pleasant on . A few weeks later, the airline changed their flight schedule and Gotogate notified us they had rebooked us on a different flight. Can I change my flight tickets with the airline if I have a Flexible Ticket? voucher refund but gotogate took $213 from the total . About us; Terms and Conditions; . However, if you buy the Alternative Airlines Premium Service Package for $26, we will waive the $96 administration fee, which will . After I booked I noticed that I chose the Flexible Ticket by mistake! What they do is simply cancel your old ticket and they will charge you the full price of a new, one-way ticket (if you buy a flexible ticket from the airline, you have to pay the difference only . They are saying it's OK if you are not totally sure; book now, and know that you can change your mind later. Change your trip from US$ 9.90. Now, is it possible to get a refund, even partial, from Gotogate? After I booked I noticed that I chose the Flexible Ticket by mistake! You need not worry about anyone plans changing. "Flexible Ticket". Can I rebook my flight. SE556538126501 I would submit a formal complaint form to GTG. Flexible booking. If you or any member of the traveling party has a change of plan and cannot go on the trip as it was intended, this is the perfect product. Can I change my flight tickets with the airline if I have a Flexible Ticket? I called to Gotogate but could not reach them even that when I bought the ticket, they had include Self-transfer Guarantee with 24/7 customer support that would help you to find other flights or get refund if you miss your connection. With over 650 airlines, we "talk" travel since 1989. . A Flexible (rebookable) Ticket allows you to change your flight tickets no matter what the airline's rules are. Cancellation protection; Airline Information; My Bookings; About Flight Network . You need not worry about anyone plans changing. How many people can I book for at the same time? kegler747. Flights; Support. Can I rebook my flight. Can I change my flight or change the name/person once I have bought a ticket from a low-cost airline? Many airlines are relaxing their rules on ticket changes. trip from MYR 49. If the price of the new ticket is higher you only pay the difference. Buy the option of a Flexible Ticket with Flight Network, we will help you to reschedule. However, when I spoke to gotogate I was told instead of making the flight changes, I will only get a full refund. If you or any member of the traveling party has a change of plan and cannot go on the trip as it was intended, this is the perfect product. You don't have to worry about anyone's plans changing. Can I cancel my trip without cancellation protection? All air tickets with us can be rescheduled through our unique enhancement "Flexible Ticket". I immediately called Gotogate and they claimed that the price of the ticket went up by $150 and they would charge me that as a change fee or I could cancel for $50. Change your trip from 9. Now, is it possible to get a refund, even partial, from Gotogate? Can I change my flight tickets with the airline if I have a Flexible Ticket? . 556538-1265, VAT no. SE556538126501 . possibly not.. Can I change my flight tickets with the airline if I have a Flexible Ticket? I can't get online banking to work - why? Can I change my flight or change the name/person once I have bought a ticket from a low-cost airline? This service is only applicable to flights . Can I cancel my trip without cancellation protection? Your experience matters. In theory yes but both the airline and GTG may charge an admin to refund that is likely to wipe out most of the money you are due, if not all of it. Can I cancel my trip without cancellation protection? Can I cancel my trip without cancellation protection? About us; Terms and Conditions; . Change your trip from CA$15. Since this was an involuntary change we had the ability to rebook this to something different. Cancellation must take place at least two hours before the outbound journey was due to begin. Answer 1 of 10: Hello I have booked a flight via Gotogate 5 days from now! Can I rebook my flight, hotel or rental car? Buy Flexible ticket, and we'll help you to rebook your airline . "Flexible Ticket". Can I cancel my trip without cancellation protection? Mytrip / Gotogate International AB, Box 1340, SE-751 43 Uppsala, Sweden. I called to Gotogate but could not reach them even though when I bought the ticket, they included Connection Guarantee fee with 24/7 customer support that would help you to find other flights or get refund if you miss your connection. Since this was an involuntary change we had the ability to rebook this to something different. Gotogate Reviews. Gotogate / Gotogate International AB, Box 1340, SE-751 43 Uppsala, Sweden. If you or any member of the traveling party has a change of plan and cannot go on the trip as it was intended, this is the perfect product. Followed all the instructions for a flexible ticket: plus called the gotogate and was reassured that I will be able to change the ticket if I needed. Mytrip / Gotogate International AB, Box 1340, SE-751 43 Uppsala, Sweden. With over 650 airlines, we "talk" travel since 1989. . Change your trip from 9. If she has bought a non-refundable ticket, some taxes may be refundable but gotogate charge 55 service fee to process the refund and could be more than the taxes (you don't mention the route) Report inappropriate content. Buy Flexible ticket, and we'll help you to rebook your airline ticket. Contact the airline directly to request free cancellation and a full refund via GTG (Ask them to send confirmation via email to yourself and GTG). Flexible Ticket Terms and conditions for services purchased post-booking These terms and conditions for services purchased post-booking ("Post Booking Terms") apply between you ("You") and au.gotogate.com ("We" or "Us") in addition to the general terms and conditions of your original reservation ("T&C's"), which are incorporated herein by reference. Do I have to write all the names shown in my passport in my booking? Answer (1 of 5): Gotogate is not a charity and so they do not do free refunds. | Read 7,681-7,700 Reviews out of 7,788 Corp. ID no. Destination Information. Thank you! Select this fare and continue with the booking to buy your flexible flight. 556538 . Corp. ID no . The cancellation has applied already. We booked tickets for a holiday through Gotogate because they offered the best price. Answer (1 of 5): Gotogate is not a charity and so they do not do free refunds. They are saying it's OK if you are not totally sure; book now, and know that you can change your mind later. Upgrade to a Flexible Ticket. However, if you have purchased our Flexible Ticket service (see Section 8), all reservation change requests must be made via our customer service dept. They told me I would get the full refund in 5 days. Flight Network / Gotogate International AB, Box 1340, SE-751 43 Uppsala, Sweden. I called your team to make changes to my flights which should have been allowed as I had a flexible ticket and the airline also made two significant changes. Answer 1 of 8: Hello, My korean friend bought a ticket from gotogate (with Czech airline) but had to cancel it because of university rescheduling. Thank you! Gotogate - Beware!!! Unless you paid for this, it will cost you a fair amount for them to look at the fare rules for your ticket to tell you whether a refund is. I guess there must be a way. Gotogate / Gotogate International AB, Box 1340, SE-751 43 Uppsala, Sweden. Can I cancel my trip without cancellation protection? Answer 1 of 10: Hello I have booked a flight via Gotogate 5 days from now! of Hampton, US. If you wish to modify your reservation using the Flexible ticket service, you must contact our customer support during our opening hours. 6. It was a flex ticket which should have allowed me to change the date with no fee. Can I change my flight or change the name/person once I have bought a ticket from a low-cost airline? AVAILABLE FOR A WIDE SELECTION OF BRANDS Get your booking info for many popular booking platforms including Gotogate, Supersaver, Supersavertravel, Flybillet, Travelstart, Travelfinder, Goleif, Travelpartner, Seat24, Flygvaruhuset, Avion, Budjet, Trip, Mytrip, Pamediakopes, Airtickets24, Flight Network and FlyFar. For this reason, you cannot use this service with the airline. Change your trip from US$ 9.90. Can I cancel my trip without cancellation protection? GoToGate - airplane tickets - voucher or cancel. . At the time of booking, you have the option to pay extra for customer service. I booked 2 roundtrip tickets through GoToGate, total of $911.55. Call GTG to request the full refund and state you have done everyone asked of them. 7 years ago. For full functionality of this site it is necessary to enable JavaScript. Is there any charge when I pay by card? They cancelled our flight on March 24, 2022 through an email and when you call their customer service for any update on the refund, you get no explanation and you get rude and impatient people on the phone. Will they rectify this and refund the difference?! If you or any member of the traveling party has a change of plan and cannot go on the trip as it was intended, this is the perfect product. Gotogate, Inc. (Gotogate) 4300 Biscayne Blvd Suite 203 Miami, Florida 33137 USA E-mail: . Corp. ID no. . All air tickets with us can be rescheduled through our unique enhancement "Flexible Ticket". With regard to compensation claims under Regulation (EC) No 261/2004. Flexible booking. Can I change the name on my ticket? Can you send me an invoice? Can I change my flight tickets with the airline if I have a Flexible Ticket? . GoToGate - Refund - not processing / they do nothing. If you enter a name incorrectly, this may mean that you have to buy a new ticket without getting your money back. . Do you need help with your . When I . Prevented from re-booking and using pandemic voucher. Can I change the name on my ticket? Apr 27, 2022 6:51 pm. Unless you paid for this, it will cost you a fair amount for them to look at the fare rules for your ticket to tell you whether a refund is. "Flexible Ticket". You can only request for the refund of the service - Flexible ticket." This is not what was communicated to me by THREE different agents. Cancellation protection; Airline Information; My Bookings; About Mytrip. Many airlines are relaxing their rules on ticket changes. How many stars would you give Gotogate? They are saying it's OK if you are not totally sure; book now, and know that you can change your mind later. You don't have to worry about anyone's plans changing. Cancellation protection; Airline Information; My Bookings; About Gotogate. Upgrade to a Flexible Ticket. Gotogate - Beware!!! Join the 9,059 people who've already contributed. All air tickets with us can be rescheduled through our unique enhancement "Flexible ticket".